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Aja Rugs Online Shipping & Return/Exchange policies

Shipping

Aja Rugs Online ships to nearly all of National and International destinations. We offer free shipping with every new purchase within all the Continental States in the US, and very reasonable rates for International locations. Shipping fees for returns/exchanges will be charged to the customer.

Return/exchange

15-DAY RETURN POLICY Aja Rugs Online will accept returns within 15 days of the date purchased. We understand that a rug can significantly change a room, so it is important checking the size, color and design on site. This is the only way to make sure it’s absolutely right for the space. It is very important to us that you will be satisfied with your purchase. *please see footnotes

Footnotes

Aja Rugs Online requires that all of the rugs to be returned or exchanged be in the same condition as when they were when purchased. Please make sure that you use sturdy shipping materials and don’t forget to include a copy of your invoice. For further instructions, please feel free to reach us at adi@ajadesign.com. Returns will be processed within 10 days of receipt, though it takes longer to appear on your statement. No Returns or Exchanges on Custom Rugs We will not accept any return or exchange on Custom Rugs, any kind of rug pads and rugs purchased on sale.

Sales tax

Sales tax only applies for purchases in CA.